Privacy policy

1. Who We Are

We are Hunoir Pharmaceuticals, a DRAP-registered pharmaceutical and nutraceutical company committed to innovation and integrity in healthcare. All our products comply with standards set by the Drug Regulatory Authority of Pakistan (DRAP) and are formulated based on scientific guidance from bodies like the U.S. Food and Drug Administration (FDA).

2. What Personal Data We Collect and Why

We may collect:

  • Identity Data: Name, email, phone number

  • Account & Transactional Data: Order history, billing info

  • Technical Data: Cookies, IP address, device/browser info

  • Health Data (if voluntarily submitted)

Purpose:

  • Order fulfillment & communication

  • Customer support

  • Analytics & website improvement

  • Legal & regulatory compliance

3. Comments

We collect comment form data, your IP, and browser details to help prevent spam.

4. Media

Avoid uploading images with embedded location data (EXIF GPS), as it can be accessed by users.

5. Contact Forms

We store form submissions for up to 6 months for support purposes. We do not use this data for marketing without your explicit consent.

6. Cookies

Cookies are used for:

  • Session tracking

  • Shopping cart functionality

  • Analytics & Facebook Pixel (if enabled)

Manage cookies via your browser settings.

7. Analytics

We use Google Analytics. You can opt out using Google’s opt-out tools.

8. Who We Share Your Data With

We may share necessary data with:

  • Payment Gateways (e.g., Easypaisa, JazzCash)

  • Courier Services (e.g., TCS, Leopards)

  • Email/Hosting Providers

  • Regulatory Authorities (if required)

9. Data Retention

  • Contact form entries: 6 months

  • Orders & accounts: 10 years (legal requirement)

  • Analytics: 12 months

10. Your Rights

You have the right to:

  • Access, correct, or delete your data

  • Request data portability

  • Withdraw consent

  • File complaints

Contact us at contact@hunoirpharma.com to request any of the above.

11. Data Transfers Outside Pakistan

Your data may be stored on international servers (cloud or hosting services). We ensure all providers follow standard data protection compliance.

12. Data Protection Measures

  • SSL encryption

  • Secure payment integrations

  • Access control & staff awareness

  • Regular security audits

13. Data Breach Protocol

We will:

  • Notify affected users within 72 hours

  • Investigate and resolve the breach

  • Notify authorities if required

14. Third-Party Data Sources

We may receive anonymized analytics and ad targeting data from trusted partners (e.g., Google, Facebook).

15. Automated Decision-Making

We do not use user profiling or automated decisions beyond basic site functionality and ad tracking.

16. Regulatory Compliance

As a DRAP-registered organization, we comply with applicable healthcare and consumer data regulations.

Contact Us

For privacy inquiries or data access requests:

Hunoir Pharmaceuticals
 Email: contact@hunoirpharma.com
 Phone: 0345 3000168